VivaAerobus flight check-in policy and service: Online (digital) and at the airport

VivaAerobus Online Flight Check-in is a convenient service that allows air travelers to check in for their respective flight with the US carrier from the comfort of their own home or anywhere they have access to an internet connection. The process is simple; customers go to the website and in the top menu they need to click on Manage Booking – Check-in. Next, they must enter their booking number/reference and last name to log in to their Aerobus account.

Complete your registration in less than five minutes

By using the online form, you must enter the required information, then you can proceed to the selection of your seat, … Once this operation is completed, you will receive an e-mail with a digital boarding pass which can then be used to report to airport security and board your aircraft.

Online flight check-in eliminates much of the hassle associated with airport check-in and often allows you to avoid long lines.

It should be remembered that it is also possible to check in online in another way: By opening the VivaAerobus mobile application, which is available on the AppStore and Google Play.

When is the online check-in service open and accessible to VivaAerobus customers?

The opening time for online check-in on VivaAerobus flights depends on the type and route of the flight. The check-in service becomes available ten days and sometimes three days before departure. It all depends on their booking rates:


Domestic flights

(hours before departure)

International Flights








240h (10 days)


It is always better to leave more time before your flight, especially if you are traveling with luggage that you must check in at the airport, in order to have time to go through security checks and collect any items you might have left behind.

Deadline: Date and time limit for check-in on a VivaAerobus flight at the airport

For all flights served by this airline, passengers must check in online at least 2 hours before the scheduled departure time of a domestic flight and 3 hours before the departure of an international flight.

Check-in counters at the airport close 45 minutes before departure time for domestic flights and 70 minutes before departure for international flights.

Vivaaerobus offers you to register your flight by Whatsapp

Vivaaerobus offers its customers and passengers the possibility of checking in by Whatsapp. This very useful feature allows them to avoid having to print their boarding pass and store it in their smartphone or tablet. In addition, this service is securely encrypted so that customer information remains safe.

In order to access this service, you need:

– Add the following number: 55 55 43 57 84 82

– Open your Whatsapp and send a message to Viva Bot

– Upon receiving a response, choose the Check-in option

– Enter your name and your reservation code (number or reference of the plane ticket)

– You then receive a document containing your boarding pass, which you can download and store in your smartphone

Which passengers are deprived of online check-in?

All passengers who do not have an electronic ticket and those who have purchased their tickets from travel agencies or another airline are generally deprived of online check-in.

In addition, you should also know that online check-in is not accessible to passengers with special needs, namely:

– Passengers with reduced mobility

– Passengers traveling with a service animal or pet

-Pregnant women

– Passengers traveling with infants

– Unaccompanied minors by plane

Additionally, depending on where you are traveling, government regulations may also be a barrier to online check-in. Some passport holders may also be denied access to online check-in due to visa requirements in destination countries.

How is the airport check-in?

Airport check-in can be a stressful experience. You must have the right documents and there are often long queues to get through, depending on the time of year. When you arrive at the airport, you must find your airline’s check-in desk, show valid travel documents and baggage tags before you can submit your luggage for inspection. Depending on the size of the airport, you may also need to wait for a long period in front of security scanners as part of the process. Once all these hurdles are cleared, you can proceed to your boarding gate.

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