You’re probably familiar with the airline’s loyalty program, MileagePlus. As with any loyalty program, there may come a time when you need to contact the company about your account. In this guide, we’ll cover the different ways to get in touch with a MileagePlus customer service representative/agent.
– By telephone
One of the easiest ways to contact an advisor from this loyalty program is by phone. The MileagePlus Customer Service team can be reached by calling 1-800-421-4655 (toll-free). If you are calling from outside the United States, you can call 1-713-952-1630 (premium rate). Keep in mind that long wait times are possible, so it’s best to be patient or try to call during off-peak hours.
The following table groups the MileagePlus telephone numbers corresponding to each country.
|
North America |
|
| USA / Canada |
1-800-UNITED-1 (1-800-864-8331) |
|
Central America |
|
| Mexico |
55-5283-5500 |
|
Oceania |
|
|
Australia |
1 300 651 815 |
| New Zealand |
0800 673 5937 |
|
Africa |
|
| South Africa |
0214268058 |
|
Ghana |
+233(0) 302 243 893 or +233(0) 302 243 895 |
|
Asia |
|
| Japan |
03-6732-5022 |
|
Europe |
|
|
Belgium |
02-2-0088-68 |
| Croatia |
08003402 |
|
Czech Republic |
800-050460 |
| France |
01-71-23-03-22 |
|
Germany |
0800-663-7277 |
| Greece |
00-800-441-4-3592 / 2103-00-2697 |
|
Iceland |
800-4150 |
| Ireland |
017604857 / 1800946471 |
|
Italy |
02-69-43-0800 (Milan) | 06-89-38-66-00 or 02-69-43-0800 (Palermo) | 06-89-38-66-00 (Rome) |
| Netherlands |
020-346-93-82 |
|
Spain |
900-813-996 or 91-453-43-64 |
| Sweden |
08-585-36955 |
|
Switzerland |
0844-844-020 |
| United Kingdom |
0207-365-1859 |
|
Micronesia and the Mid-Pacific |
|
| Guam |
1-800-421-4655 |
|
Middle East |
|
| United Arab Emirates |
971-08000-441-5492 |
– Use the automated menu
To help you manage your MileagePlus account, United Airlines provides an automated phone system menu. Here’s a breakdown of the menu and how to navigate it:
- Dial the number
To access it, dial 1-800-421-4655. This number is free, so you will not be charged for the call.
- Language selection
After dialing the number, you will be prompted to select your preferred language (English or other). Once you have made your selection, the menu options will continue in your chosen language.
- Menu Options
The MileagePlus automated phone system menu has several options, which are as follows:
|
Option |
Command |
|
Balance and transactions |
Press 1 |
| Request mileage credit |
Press 2 |
|
Reservations |
Press 3 |
| Upgrades |
Press 4 |
|
My account |
Press 5 |
| My account – Balance |
Press 5, then 1 |
|
My account – Change PIN |
Press 5, then 2 |
| My account – Log-in assistance |
Press 5, then 3 |
|
My account – Account changes |
Press 5, then 4 |
| My account – Other account questions |
Press 5, then 5 |
|
Other options |
Press 6 |
| Program info |
Press 6, then 1 |
|
Change PIN |
Press 6, then 2 |
| Promotions |
Press 6, then 3 |
|
MileagePlus Explorer Card |
Press 6, then 4 |
| MileagePlus program |
Press 6, then 1, then 1 again |
|
Premier® program |
Press 6, then 1, then 2 |
| Awards |
Press 6, then 1, then 3 |
|
How to enroll |
Press 6, then 1, then 4 |
| Partners |
Press 6, then 1, then 5 |
- By Email (complete the online form)
If you prefer to communicate by email, you can send a message to the customer service team by filling out this form. Be sure to include your MileagePlus account number and a detailed description of your issue or question. You should receive a response within 24-48 hours.
- Via social networks
MileagePlus also has a social media presence on major platforms such as Twitter and Facebook. If you have a question or concern, you can send them a direct message on these platforms. It is probably one of the best options to receive an answer to your urgent questions.