When it comes to transporting goods from one place to another, there is always a risk of damage or loss. This goes for all transportation services, including United Airlines Cargo. Although the airline takes every precaution to ensure the safe and timely delivery of all goods, it is essential to be aware of the possibility of damage or loss and to understand what action to take should this occur. would happen.
The American airline’s Cargo division provides reliable and efficient transportation service for various types of cargo, ranging from small packages to large shipments. The airline has a robust cargo handling system that uses state-of-the-art technologies to track and control cargo throughout its journey. However, despite these measures, cargo may be damaged or lost at any time during transit.
If you are considering using the freight forwarding service offered by the US carrier for your shipping needs, it is essential to understand the airline’s liability in the event of damage or loss. Under United Cargo’s terms and conditions, the airline’s liability is generally limited to a maximum of twenty dollars per kilogram for loss, delay, or damage to cargo, unless you declare a higher value for the cargo. ‘mail.
If the declared value is larger, you will need to pay extra to cover the higher liability. You can also purchase insurance from this airline to protect your goods against loss or damage.
In the event of damage to or loss of your cargo, you must file a claim with the Cargo company within the time limits provided by the company’s general conditions:
– Cargo damaged: 14 days after receipt
– Late delivery: File a complaint if you don’t receive it after 21 days
– Undelivered Item: You have up to four months (120 days) to report your problem to United Cargo.
Make your claim using this form (in PDF format)
You will need to provide the airline with all necessary documentation, including:
- Written Notice of Intent
- United Air Waybill
- Signed proof of delivery
- Commercial invoice
- Packing list
- Third party inspection report (if the value of the cargo is over $500, it must be submitted within 24 hours of the expected date of delivery)
For freight forwarders, two other documents must be attached to their claim file, namely:
- Proof of payment or credit note,
The US carrier has a team of dedicated professionals who will review your claim and offer you a solution. However, it is essential to understand that the claims process may take time and the airline may need additional information or evidence to process your claim.
To minimize the risk of damage or loss, it is essential to properly package your freight and label it clearly with the consignee’s address and contact details. You should also consider purchasing insurance or declaring a higher value for your shipment if it is valuable or fragile.
If you ever forgot to report the dispute and file a claim to UAC on time, you can do so up to two years from the date you expect to receive your cargo in a Notice of Intent, so to maintain and protect your right to compensation.
Performance Guarantee refund
United Airlines Cargo is committed to delivering your cargo on time and in perfect condition. If not, it offers a money-back guarantee. This means that if your shipment is delayed or damaged, you are eligible for reimbursement of your freight charges.
The Money Back Guarantee applies to EXP, QuickPak®, TrustUA, TempControl, LifeGuard, UASecure and PetSafe shipments, but only if these shipments are delayed or damaged through the fault of the airline. Because if the inconvenience is due to factors beyond UAC’s control, such as weather conditions, strikes or security issues, the refund may not apply.
To benefit from this reimbursement program, it is necessary to submit your request via this online form.
Track the status of your claim/refund
United Airlines Cargo has a simplified procedure for handling complaints. Customers can file a complaint on their website or by contacting customer service representatives. Once the complaint has been filed, the customer receives a complaint number as an acknowledgment of receipt of his request.
It is important to note that the complaints procedure may take some time depending on the complexity of the problem. In this case, it is advisable to regularly check the status of your complaint in order to keep yourself informed of the evolution of the situation.