TAG Airlines offers its customers the assistance they need before or after booking their flight tickets or any purchase of any products made on its website, mobile application or within its various agencies and ticket offices.
Help and assistance are provided to TAG Airlines customers
TAG Airlines Reservations Agents or Customer Relations Advisors can be contacted by phone at (+502) 2380-9400. This number is available 7 days a week. Customers can call to book flights, make changes to existing reservations, ask questions about policies and procedures for carrying baggage including special items, or to file a claim and request a refund following a flight cancellation.
Additionally, customers can visit the Guatemalan airline’s website to check flight status or obtain information on baggage fees.
Contact the TAG Airlines helpdesk by email
Customers can also contact this airlines customer service via email. This is a great option for customers who prefer to communicate electronically or who have more detailed questions that require written responses. Email inquiries are typically responded to within 48 hours and customers can expect to receive a response from a customer service representative.
Customers who want to travel with this airline or who have already taken their flights and wish to file a claim to claim compensation for the loss or damage to their baggage, can use the email address provided on its website: atencionalcliente@tag.com.gt
TAG Airlines can also be reached via WhatsApp
You can contact TAG Airlines customer service via WhatsApp. Messages sent through this instant messaging app for smartphones will be answered within 24 hours. Customers can use this option to ask questions, report a dispute, request a refund, …
Other contact channels: TAG Airlines is represented on social media
TAG Airlines is also present on Twitter, Instagram, YouTube, but also LinkedIn. Follow her on social networks to be aware of her latest news.
TAG Airlines also offers customer service through its social media pages. Customers can visit them to find answers to frequently asked questions, fill out a contact form, or use the live chat feature to speak to a customer service representative.
TAG Airlines also provides useful travel tips and advice on its social media pages to help passengers better prepare for travel on its aircraft.
TAG Airlines customer service is also available for individuals by postal address
TAG Airlines’ customer service professionals can help you with any questions related to your trip with the Guatemalan airline. You can contact them by email at this address: Hincapie Avenue and 18 Zona 13 Hangar 15 Street, Guatemala City 01013 Guatemala City.
TAG Airlines customer service is available to handle your complaints
Your baggage is lost at the airport, you should contact TAG Airlines customer service immediately. You can do this over the phone or use virtual contact channels. A professional advisor will help you locate your luggage and will also assist you with any other concerns you may have.
Delayed or Canceled Flight:
This will also be the case if your flight has been significantly delayed or cancelled. A representative of this airline will help you find another flight or will guide you in your refund request process if you wish to cancel your reservation and recover your money.
Calling and contacting TAG Airlines customer service from abroad
If you do not live in Guatemala, you can use the contact details to reach a TAG Airlines customer advisor from your country:
Cancun (Mexico)
– Mailing Address: Blvd Kukulkan, Marina Puerto Cancun, Marina Business Club, office number 14;Hotel area
– Phone: (+52) 55 95968465
– Email: boletosmx@swgsa.com
El Salvador
– Postal address: Calle la Mascota 502 Plaza 13-G, Local 9
– Phone: (+503) 77525604
– Email: belloso@tag.com.gt