A canceled flight can cause many inconveniences for travelers. Unfortunately, Southwest Airlines may cancel a number of flights including yours due to mechanical issues and weather-related delays.
If this has happened to you, the airline should do its best to find you a seat on an alternative flight, and if it fails, they should offer you a refund. In the meantime, she must take care of you by providing you with meals, snacks, communications and accommodation if necessary.
In some cases, Southwest Airlines provides customers with vouchers for future travel as compensation for the inconvenience caused by the canceled flight.
Cancel a plane ticket 24 hours after booking
In this case, Southwest Airlines cancellation rules do not apply, and passengers are entitled to a full refund of their reservation.
How to cancel your flight reservation?
If a customer wishes to cancel their flight ticket reservation, they must contact the airline or log into their account on Manage my Booking and cancel it with one click.
Flight canceled by the passenger before departure
The law is clear, passengers whose flight is canceled are entitled to a refund. However, things change when it comes to them for which several reasons can be the cause: health problems, important meeting (job interview for example) or any last minute unforeseen event.
In such a situation, it is important that passengers contact the airline as soon as possible. However, you should know that obtaining a refund depends first on the fare chosen by the passenger when booking the flight:
Refundable airline tickets are those purchased with the Business Select® and Anytime fare. On the other hand, tickets booked with the Wanna Get Away® and Wanna Get Away Plus fares are not eligible for reimbursement.
In such a situation, it is important that passengers contact the airline as soon as possible. However, you should know that obtaining a refund depends first on the fare chosen by the passenger when booking the flight:
Refundable airline tickets are those purchased with the Business Select® and Anytime fare. On the other hand, tickets booked with the Wanna Get Away® and Wanna Get Away Plus fares are not eligible for reimbursement.
– Possible cancellation of Southwest Airlines flight reservation until the last moments before departure
Despite these restrictions, Southwest Airlines is nevertheless one of the most flexible airlines on airfare changes and annuals. Imagine that this operator allows you to cancel your reservation up to ten minutes before departure and request a refund of the amount of your flight ticket.
Cancellation of a flight booked with Rapids Rewards points
If a flight booked with Rapids Rewards miles is cancelled, customers may be able to get their miles refunded.
Regarding additional taxes and fees including airport taxes, they can be refunded in cash, or credited to your bank account or credit cards.
Contact the airline directly to find out what refund options are available in your situation.
Request a refund of the EarlyBird Check-in purchase fee
The fees paid for the purchase of this service are not refundable unless the cancellation of the flight is the result of a decision made by your airline.
Get a refund from Southwest Airlines: through which means of payment?
If a flight is cancelled, customers may be able to get a refund depending on the payment method used to pay their booking fee. If the flight was paid for with a credit card, customers may be able to obtain and receive a full or partial refund of their purchase price back to their cards.
Passengers who have paid for the purchase of their plane tickets in cash receive a check (20 days maximum from the date of submission of their request for reimbursement).
On the other hand, travelers who have purchased award tickets using their Rapid Rewards points are credited with the same number of miles in their accounts.
Passengers who have used gift cards to purchase their flights should contact Southwest Airlines to find out how to obtain their refund (but only if the cancellation request was made less than 24 hours after the ticket was booked) . Outside this period, passengers are offered a refund in the form of flight credit.
Diplomats or international tax-exempt passengers?
Write your refund request and send it by email knowing that it must contain the following information:
– Passenger name
– Confirmation number
– Booking reference (ticket number)
– Proof of exemption (front/back)
Requesting a refund from Southwest Airlines: through which payment channel?
Customers who wish to request a refund from Southwest Airlines can do so through the airline’s website or by calling its call center. Passengers should have all necessary documents such as boarding passes and receipts with them when contacting the US air carrier.