The right of withdrawal applies (under certain conditions) in the event that for reasons beyond the control of the air consumer such as illnesses, incidents, … and the measures that continue to be taken to deal with them, the flight booked by the passenger with Fly Porter cannot be carried out.
Guaranteed refund when canceling a flight ticket within 24 hours
Or rather, the twenty-four hours following the purchase of the flight. If you booked a plane ticket from Porter Airlines when you regretted it early, you can have some kind of graceful departure even after paying a restrictive fare like basic economy. There is a rule issued by the US Department of Transportation that requires the return of money for issued airline tickets within 24 hours of purchase and reservation.
This is the refund rule that every air passenger should know, valid on all routes, whether inside or outside the United States.
The Porter Airlines customer has 24 hours from the date of issue of their flight ticket to cancel without penalty and with a full refund.
Request a refund from Porter Airlines: Find out when you’ll be eligible
In case of missed flight, because you arrived late at the airport or for other reasons (illness, injury, plan changed at the last minute, …), there are still options to fly without losing the amount paid for the ticket, such as having travel insurance or having the purchased ticket covered.
To be entitled to reimbursement or not? In all circumstances of the trip, you must above all stick to the type of ticket contracted, whether you travel in business class or economy class. When you buy an airline ticket from Fly Porter, you sign a contract of carriage, and it is in this contract that the particular conditions of this are reflected, including the possibilities of being reimbursed if you cannot take the flight.
Your refund request will therefore be processed in accordance with the fare conditions of your ticket:
– Porter Classic
| Basic | Standard | Flexible | Freedom | |
| Request a refund within 24 hours of booking the flight | Yes | |||
| Request a Refund up to 60 minutes before the flight | No | Travel credit | Choice between refund or travel credit | |
| Request a refund 45 days before the departure date | No | Possible by paying a fee of $100 (1) / $150 (2) | Possible by paying a fee of $50 (1) / $0 (2) | Refund provided free of charge |
| Request a refund less than forty-five days (45) before departure | No | Possible, but you have to pay a fee of $25 (1) / 150 |
Refund obtained (free of charge) |
|
| Cancellation of reward ticket (purchased with VIPorter points) | No | Refund paid ($50 fee applied) | Refund paid ($25 fee applied) | Refund paid (free of charge) |
– Porter RESERVE
| Navigate | Ultimate | |
| Request a refund within 24 hours of booking the flight | Yes | |
| Request a refund up to one hour before departure | Voucher only | Choice between a Voucher and a refund |
For all passengers who wish to request a refund of the amount paid for an air ticket with the airline Fly Porter, whether it is their own decision or that of the Canadian airline decided to cancel the flight for various reasons (technical failure, bad weather, …), you can formulate and send your refund request through two contact channels:
Online: Log into your VI Porter passenger account, cancel your booking and request a refund (Service always available).
By phone: 1-888-619-8622 (Service available daily from 6:00 a.m. to 9:00 p.m.).
Recalling that the fees paid for the purchase or reservation of optional services such as excess baggage, seat selection or meal purchases, … including airport taxes are not refundable, if you are the first responsible for the cancellation of your flight.
If, on the other hand, your flight has not taken off or has accumulated a delay of more than five hours, due to lack of technical breakdown, strike, severe weather conditions, … Fly Porter must in this case refund your money including your additional expenses while waiting at the airport.
Book Fly Porter flight at a travel agency?
If your plane ticket is reserved by a travel agency, then it is up to them to take charge of the cancellation procedures and request for reimbursement of your reservation costs.