Because listening to customers is the key to keeping them engaged, Porter Airlines is doubling its efforts to offer its passengers customer service and after-sales service that meets their expectations.
The American air carrier provides its customers with a team of professionals (telephone/online advisers) with the ability to react quickly and precisely to various situations: Request for information about a reservation offer, purchase of plane ticket, choice of seats, cancellation of a flight, complaint following a flight delay, lost or damaged luggage, …
Customer service availability hours
Passionate telephone advisers are at your disposal from Monday to Friday from 6:00 a.m. to 10:30 p.m.; Saturday: 6:00 a.m. to 9:00 p.m. and Sunday: 6:00 a.m. to 10:30 p.m.
They deal with your requests and your complaints by telephone
Fly Porter’s phone agents can provide you with quick responses and on the channels you choose including the phone. They can range from offering proactive support and anticipating customer needs to anticipating a problem before it happens.
The customer relations agents at Porter Airlines have all the necessary tools to solve the problems that passengers face before or after their flight including flight delays, denied boarding, late baggage delivery, …
Fly Porter has a team of customer relations professionals who can manage passenger expectations, having the ability to communicate response times to them, even during off-peak times of the year. In addition, they can deal with their problems (complaint) in the most proactive way possible. Call 1.888.6198.622.
Porter Airlines customer advisors are available to chat with you through social media
Customer Relationship Advisors at Fly Porter have the skills and characteristics necessary to provide good customer service to passengers. They are professionals with a range of technical skills: They master the language and the time of conversation and they pay attention to detail.
The American company uses its social media platforms are essential to record all the requests and opinions of its customers on its products and services including flight booking, flight purchase, service for passengers with reduced mobility, for pregnant women or for traveling minors. alone on the plane, … The United States airline has a team that oversees these activities so that it can deal with problematic reviews from its customers as soon as possible and respond with appreciation to their questions, and resolve their disputes.
Find all the answers to your questions by consulting the Frequently Asked Questions of Flyer Porter
The Frequently Asked Questions FAQ accessible on the Porter Airlines website allows passengers to find answers to all their questions and inquiries.