Hawaiian Airlines: Refund of flight tickets

The US Department of Transportation (DOT) requires airlines to offer passengers the option of receiving a full refund if their flight is canceled or delayed beyond a certain time.

If your flight is canceled or delayed, contact Hawaiian Airlines Customer Service as soon as possible. You can do this by phone or on the airline’s website. Make sure you have your reservation number and flight details handy so that the customer service representative can quickly find and verify your reservation. Explain the situation to him and ask him what your options are. In most cases, the airline will offer you the choice between rebooking on another flight or a refund.

If your flight with Hawaiian Airlines has been canceled when part of your ticket has already been used, you can be reimbursed for the reservation fees applied to the used and unused part of the ticket, unless the flight in question is served. between:

– San Francisco (SFO) and Oakland (OAK),

– Oakland (OAK) and San Francisco (SFO),

– San Francisco (SFO) and San Jose (SJC),

– San Jose (SJC) and San Francisco (SFO)

Submit a refund request

If you decide to forfeit your reservation, you can do so on the Hawaiian airline’s website or by phone and request a refund. Be sure to provide all the information requested, including your name, booking number, flight details and reason for refund. If your request is approved, Hawaiin Airlines will process the refund, which may take several days or weeks to appear on your account (up to 7 days from the date of deposit for reservations paid for with credit cards), and up to 20 days for reservations paid in cash).

– Submit your request online

If you need to request a refund from Hawaiian Airlines, you can do so by visiting their website at hawaiianairlines.com. Once on the form page, choose “Refund” from the drop-down menu then fill it out and submit it in one click.

– Contact customer service by phone

The airline encourages customers to call its reservations department at 1-800-367-5320 for assistance with cancellations and refunds. When you call, be sure to have your confirmation number or e-ticket number ready so the representative can quickly access your reservation.

Full airline ticket refund: What does the 24 hour rule say?

Sometimes customers have to cancel their flight with Hawaiian Airlines due to unforeseen circumstances. Fortunately, this airline offers a cancellation policy that allows customers to cancel their flights and receive a full refund within 24 hours of purchasing the flight ticket.

Regardless of the fare booked with Hawaiian Airlines, customers may cancel their flight and receive a full refund free of charge provided the reservation is made at least seven days prior to the scheduled flight departure time. This policy applies to all flights, whether domestic or international.

Modified/changed flight reservation: Request a refund of the fare difference

Thinking of changing your Hawaiian Airlines flight? Make sure you understand the airline’s policy regarding ticket changes and fare adjustments. This carrier’s policy states that if you decide to change your flight, no refund or credit will be given for any ticket change that results in a lower fare than originally paid.

Voluntarily canceled flight reservation refund fees

Hawaiian Airlines has a strict refund policy for passengers who choose to cancel their ticket. If you purchased a ticket with a refund option, this means you have the option to cancel your ticket and receive a refund. However, there are certain fees you must pay:

  • On domestic flights (within Hawaii): $25
  • On domestic flights (within the United States): $100
  • On flights between Hawaii airports and the United States: $100


  • This fee is not applied to military or government persons
  • The fees listed above are also waived if you choose to receive a travel credit instead of a cash refund

Refund policy (fees) on flights serving the United States from Japan

If you need to cancel your trip before departure, you can ask for a refund of your reservation, however, you should know that cancellation fees are applied, estimated at 30,000 JPY for adults and 22,500 JPY for minors /children.

However, there is no possibility of reimbursement if you cancel your reservation after the departure of the flight when you have already used part of your plane ticket.

– On flights connecting a North American country to Japan

A cancellation fee of $200 USD is charged to passengers regardless of their age.

– On flights connecting Hawaii to Japan

Hawaiian Airlines applies a $250 fee for adult and child fares. This means that if you have to cancel your trip, you will have to pay this amount for each ticket you have purchased.

Get a refund for a plane ticket booked with the Main Cabin Basic fare

Hawaiian Airlines offers several fare classes for its flights. If you are booking a Main Cabin Basic fare ticket, it is important to note that it is non-refundable unless you are using the 24 hour rule. This means that if you need to cancel your flight, you must do so within 24 hours of booking (bearing in mind that ticketing had to take place at least one week before departure) to receive a full refund. If you don’t cancel within that time, you can still change your flight for a fee, but you won’t be able to get a refund.

Preferred seat refund rules?

These are seats that have more legroom or are located in a more desirable location on the plane. These chairs often come at a premium price and passengers who purchase them enjoy a more comfortable flight experience. But it should be noted that they are not refundable under any circumstances unless you booked it after choosing the Main cabin Extra fare including a refund option.

A refund will also take place when you buy a Preferred or Extra Comfort seat and then the airline assigns it to another passenger for operational, safety or security reasons, …

Preferred seats are often in high demand, and HA does not want passengers to purchase these seats with the intention of reselling them or transferring them to another passenger. Additionally, the airline wants to ensure that passengers who purchase them commit to sticking to their travel plans and not canceling their trip at the last minute to seek a refund for the preferred seat.

– Change your preferred seat choice by replacing it with an Extra Comfort seat?

The request for reimbursement of costs related to the reservation of preferential seats must be submitted to the Consumer Affairs Office (after the arrival of the flight in question)

Refund rules for Extra Comfort seats

These are an upgrade option offered by Hawaiian Airlines to travelers who want to enhance their in-flight experience. These seats are located in the preferred seating area of the aircraft, and offer more legroom and more recline than standard seats. In addition, travelers who purchase these seats benefit from priority boarding and on-board amenities, such as a pillow and blanket.

Extra Comfort seats are non-transferable and non-refundable as it is a premium upgrade option. Once purchased, they are reserved for the traveler for whom they were purchased and cannot be transferred to another person. Also, because the airline reserves these seats specifically for those who purchase them, they cannot be resold or refunded after purchase.

If you have paid for an Extra Comfort seat and are moved to a non-Extra Comfort seat against your will, you can be reimbursed for the price of the Extra Comfort seat you paid.

Upgrade Fee Refund

An involuntary downgrade can be due to various reasons, such as overbooking or a change of equipment. In this case, the airline will make every effort to guarantee the passenger a seat that meets their travel needs and preferences.

A passenger in this case may request reimbursement of their upgrade costs by submitting a claim to Hawaiian Airlines. The request must include the original ticket and boarding pass, as well as a copy of the receipt for the upgrade fee.

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