Most of the formalities related to the purchase of plane tickets issued by Sansa Airlines can be done online, without having to travel from home. However, there are times when it is necessary to contact the customer service of the Costa Rican airline, for example, if the passenger will need to correct a typo in their misspelled name when booking their ticket, in case of booking problem or filing a complaint.
Sansa Airlines offers its customers different contact forms and channels:
- Email: reservations@flysansa.com
- Phone number: +(506).2290.4100
Contact Sansa Airlines to File a Complaint
Customer complaints may concern the various services offered by the Costa Rican airline: Flight reservation, luggage transport, or any other missing or poorly offered service to passengers.
Delayed, canceled or overbooked flight, luggage lost, damaged or delivered late to passengers, in this case, it is possible to file a complaint with the airline of the Central American country by formulating a request or a letter containing the following information:
– Passenger’s contact details and address
– Precise description of the event (inconvenience/damage)
Sansa’s main phone line is reserved for reservations, but also for inquiries or complaints.
Advisors on its helpline provide assistance in case of problems when buying a ticket, explain doubts related to regulations and provide information on flight status or passenger rights.
You can also use this means of contact to ask additional questions, for example what it is like to travel for people with disabilities, what are the steps for a minor to travel without an accompanying person on the plane.
Please note that this telephone line is open 24 hours a day, 7 days a week: Monday to Friday from 9 a.m. to 7 p.m., Saturday and Sunday, from 9 a.m. to 6 p.m. and Sunday.
The fastest way to contact Sansa is to call the call center. The hotline is available in Spanish and English.
Most questions can be answered over the phone or by emailing Costa Rican airline customer service.
Changes to tickets and reservations can also be made through the website. All flight changes and bookings made through the call center are subject to high fees.
Support via social networks
Get help or contact that airline’s customer service through the channel that’s convenient for you. You can contact the customer relations agents of this airline via the following social networks: Facebook, Instagram.