When to request a refund from Sansa Airlines? Quite simply, if you are unhappy with your Sansa Airlines travel experience, you may be eligible for a refund. Generally, you should request a refund if any of the following conditions apply:
– Your flight has been canceled or has accumulated a long delay (more than three hours)
– You have suffered an involuntary denied boarding due to overbooking or other reasons.
– You have been forced to change your itinerary due to schedule changes initiated by Sansa Airlines.
Important Note: If your ticket was purchased through a travel agency, it is up to the latter to handle your refund request.
Sansa Airlines Refund Rules: What fares are refundable?
The costa rican airline offers different types of fares, but what is certain is that Basic Economy fares are not refundable unless the reservation is canceled within a maximum of 24 hours from the purchase of the plane ticket.
Logically, passengers booking their plane tickets with this rate benefit from a refund if their flight is canceled beyond their control.
If you are eligible for a refund, please contact Sansa Airlines Customer Service at +(506) 2290-4100 or visit their website for more information. You will need to provide your ticket number and flight details in order to process your request.
If you do not live in Costa Rica, you must select the code corresponding to your country, on the drop-down list of the form.
Once your refund has been approved, the amount will be credited to the original payment method used to purchase your flight. Please note that it may take up to two weeks for the claimed amount to appear in your account.
Canceling a Flight Booking: Learn About Sansa Airlines Policy First
If you have to cancel your flight with Sansa Airlines at the last minute, you may or may not be entitled to a refund. However, it is therefore important to understand that airline’s policy on cancellation and refund of booking fees.
For flights booked with this airline operator, if you cancel the flight within 24 hours of booking, you will receive a full refund. If you cancel after that, you will receive a refund but a fee of between $100 and $500 is charged.
For passengers who have booked non-refundable tickets, they can request reimbursement of applicable taxes and fees when booking. From the moment you have not boarded the plane, the airline is required to reimburse you the airport taxes and the passenger fee. This could be a hotel reservation, car rental or other services/products purchased while waiting at the airport for an extended period of time due to the flight being canceled by the airline.
If you need to cancel an Sansa Airlines flight reservation, you can do so online or by calling the airline’s customer service department.
– Online
Go to Flysansa.com then go to Find Reservation: Simply login to your account with your booking reference and last name. Once you are logged in to manage your flight, select the Cancel Flight option.
Your request will be recorded and the airline will process it and contact you to inform you whether or not you are entitled or refunded.
– By Phone
If you want to cancel a flight reservation with Sansa Airlines over the phone, you can call their call center. When calling, provide the telephone agent with your flight details and reason for cancellation, who will then process your request and issue a refund (or not) depending on the type of fare and other factors such as than the additional costs associated with your ticket.