Find out how Air Canada’s Concierge works

If you’re short on time, hate long lines or just want to feel like a VIP, Air Canada’s Concierge Service is the one for you.

Through this service, passengers can book online, by phone or through travel agencies to get through security faster, get assistance quickly through baggage (security) checks at the airport , and even have access to private lounges including the Maple Leaf.

Air Canada offers this service at more than forty airports around the world, managed by a team of 300 agents.

Air Canada’s Concierge service operates in most major airports around the world such as: Calgary, Edmonton, Halifax, Montreal, Ottawa, St. John’s, Toronto-Pearson, Toronto–Billy-Bishop, Vancouver, Victoria and Winnipeg in Canada, and Boston, Chicago, Fort Lauderdale, Los Angeles, New York LaGuardia, Newark, San Francisco, Miami and Washington in the United States.

Ideal for luxury passengers, large families and unaccompanied minors, the service is also provided and accessible to passengers traveling from several other international hubs such as Amsterdam Airport, Beijing, Buenos Aires, Copenhagen, Delhi, Frankfurt, Geneva, Hong Kong, London, Melbourne, Munich , Paris, Rome, Santiago, Sao Paulo, Seoul-Incheon, Shanghai, Sydney, Tokyo-Haneda, Tokyo-Narita and Zurich, besides JFK, Heathrow, Riyadh and Mexico City and Cancun.

Air Canada’s Concierge service is also intended to assist passengers requiring assistance with making last-minute reservations including airfare, hotel and car rental reservations, or to inquire an upgrade.

This service can also be practical and useful for passengers taking Air Canada flights with a stopover, or for minor travelers traveling alone on board the aircraft by providing them with complete assistance from their arrival at the airport until their boarding and disembarking from the aircraft.

At the head of this service are agents who are defined as very dynamic operators, making life easier for travellers.

For passengers who like to have their luggage delivered quickly, Air Canada’s concierge service meets their expectations perfectly.

Being able to be taken care of as soon as you arrive at the airport, to be welcomed, accompanied to the airport to complete the various necessary procedures including check-in, going through the security check, having your luggage carried or delivered, these are the main features of the Concierge service offered by Air Canada, covering the three largest airports in the country: international airports of Montreal-Trudeau (YUL), Toronto-Pearson (YYZ) and Vancouver (YVR)

An accompaniment and transfer service and a presence in terminals in airport areas to meet all the specific and tailor-made needs of passengers.

Once arrived at the airport, passengers will be accompanied throughout their journey, to the door of the aircraft or welcomed at this same door in the event of arrival in Paris.

The concierges take care of everything, even carrying luggage. This tailor-made service is carried out discreetly by multilingual professionals.

Meet the specific needs of passengers

Concierges can respond to all passenger requests. To do this, physical counters have been opened in the terminals of the airports concerned.

To get in touch with La Conciergerie, three channels are available to passengers: Internet, telephone and counters in the terminals.

By connecting to, passengers can order the service they want: a standard or VIP welcome and pay for it online.

How do you contact the Air Canada Concierge Service?

For any accompaniment and transfer, the reservation can be made by telephone at 00.1514.393.3333.

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