Lost or Damaged Baggage: Aeromexico passenger rights to compensation

If your baggage has been lost or damaged on an Aeromexico flight, you should report it immediately to the airline’s staff at the baggage service counter in the airport. You should also fill out a Property Irregularity Report (PIR) form. Aeromexico will conduct an investigation and if your baggage is found, they will make arrangements for it to be returned to you. If its is deemed to be permanently lost or damaged, your airline may provide compensation in accordance with their baggage policy and applicable laws.

As air travel continues to grow, it is not uncommon to experience delayed or misplaced baggage.

When traveling with Aeromexico, your baggage may be misdirected or damaged?

It is important to remember that a temporary misplacement is more likely than a permanent loss. So what can you do if your luggage is delayed or lost? Here are some key steps you can take to ensure your baggage is returned as soon as possible:

  • Contact the airline: Call Aeromexico to report the missing bag and provide a detailed description of the bag and its contents.
  • Save your baggage tag: This can help Aeromexico identify it when found.
  • Monitor your flight status: Check flight status and baggage information on the airline’s website or through their customer service line.
  • Consider filing a claim: If your baggage is permanently lost, you may be able to file a claim with Aeromexico for reimbursement of contents.

Although losing your luggage can be frustrating, chances are it will be temporarily misplaced and returned to you. By following these steps, you can increase your chances of a quick resolution and have peace of mind knowing your bags are on their way home.

You have to be patient

Baggage procedures can be time-consuming, and waiting up to 45 minutes for baggage is not uncommon. It is best to wait patiently as luggage may arrive in waves or be unloaded elsewhere. An example of such a situation is the case of TPG journalist Caroline Tanner, who had to wait for her luggage in Cuba after missing her connecting flight due to a blizzard. Finally, his luggage was waiting for him in a back room of the airport.

Explore beyond the designated destination

When your bags don’t show up on the assigned carousel, don’t jump to conclusions just yet. It is possible that it could have been accidentally unloaded elsewhere. A quick scan of nearby baggage carousels may reveal that your bag has already arrived, outpacing you to the finish line. Additionally, the airline’s baggage office or other holding areas may hold your missing baggage.

Although rare, it is always best to double-check before reporting your lost baggage to the airline. After all, prevention is better than cure. So broaden your search beyond the designated carousel, and you might find your missing baggage waiting for you.

Air travel Aeromexico: Procedure to follow if baggage is lost, delayed or damaged

– Contact an Aeromexico Claims Manager by phone:

  • Mexico: (55) 5133 4000;
  • Argentina: 0 800 888 2276;
  • Brazil: 0800 891 7512;
  • Chile: 800 392 674;
  • China: 86 32 6247 6281;
  • Columbia: 01 800 952 0533;
  • Costa Rica: 0 800 052 1447;
  • Ecuador: 1,800,000 227;
  • Salvador: 800 61 05;
  • France: 0800 916 754;
  • Guatemala: 1 800 835 0269;
  • Honduras: 800 2791 9025;
  • Japanese: 0 570 783 057;
  • Nicaragua: 001 800 2260294;
  • Netherlands: 0800 0224 008;
  • Peru: 0 800 767 50;
  • Dominican Republic: 1 888 7600 141;
  • Rep. of Ireland: 1800 855 474;
  • Spain: 900 995 282;
  • South korea: 82 2 754 6336;
  • United Kingdom: 0800 9775 533

– Wait for the airline to locate your baggage

Once you report your missing bag, the airline will begin the process to try to locate it. It may take a few days, so be patient. If your luggage is found, the airline will deliver it to you. If your baggage is not found, the airline will compensate you for your lost items.

Keep in mind that the airline’s compensation policy may vary, so it’s a good idea to familiarize yourself with the policy before you travel. Some airlines like Aeromexico may only offer a limited amount of compensation.

– The next step is to inform the Aeromexico representative

This can be done either by visiting the airline’s baggage counter or by using the airline’s app to check the status of your baggage.

When you speak to him, present a copy of the baggage tag you received at check-in and ask him to verify your information. If your bags aren’t on their way yet, it’s time to take the next step in the process.

– Complete a Property Irregularity Report (PIR)

The next step is to complete a Property Irregularity Report (PIR), which is basically a lost and found report for your luggage. The airline will ask you for details of your bag, such as its color, size and contents, as well as your contact details so that they can contact you if your bag is found.

It is important to be as detailed as possible when completing the PIR, as this will help the airline identify your bag and return it to you if found. You will also receive a reference number that you can use to track the status of your bag.

– Aeromexico compensates you for everything you had to buy

If your luggage hasn’t arrived, don’t worry. You may need to purchase essentials while your bag is located. Aeromexico generally reimburses reasonable purchases such as a change of clothes, toiletries and other basic necessities. However, be sure to keep all receipts, as original receipts are generally required for reimbursement purposes.

It’s best to stick to the basics and not indulge in extravagant purchases, as these may not be covered. By doing so, you can minimize the inconvenience and stress of the situation until your bag finally arrives.

– Use the Online Luggage Tracking service

After reporting your missing bag, it is important to continuously track its status. The Mexican airline offers you a way to do this, either through its website, mobile app, or by calling its customer service center.

Keep a close eye on tracking information and be prepared to act quickly if it turns out your bag has been located. This airline usually works quickly to return missing bags to their rightful owners, but it can still take a few hours or even days for the bag to arrive.

It’s also a good idea to provide your contact details to the airline so they can easily contact you if they have any updates. This will help ensure that you are one of the first to know if your bag has been found.

How much does Aeromexico owe you if your baggage is delayed or lost?

You should know that the compensation offered by this airline is governed by the Montreal Convention, which is a treaty that establishes international standards of liability in the event of delay, damage or loss of baggage.

Aeromexico’s baggage policy states that its liability for lost or damaged baggage is limited to 1253 Special Drawing Rights (SDRs) per passenger, which is approximately equivalent to 1,531 USD or 28,952 MXN.

However, if you have taken out additional insurance or have valuables in your luggage, the compensation offered may be higher.

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